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DESIGN AND
IMPLEMENTATION OF AIRLINE FLIGHT INFORMATION SYSTEM
ABSTRACT
This project was out of the necessity to address the inherent
problems encountered by members of staff of Air Nigeria and their customers.
The manual processes involved in the management of airline were critical
examined and the flows noted. The software so designed offers to a great
extent, the solutions to these problems. The project went further to ret the
different techniques used in implementing the newly design software in order to
facilitate a broader understanding of the design software by any user. Airline
flight information system are used to track and maintain records of flight
schedules, passenger reservations and seat assignments, aircraft loading,
flight inventory, ticket purchases and fare tariffs. The modern airline
reservation system also serves customer needs from beginning to end of each
customer’s reserved flight, therefore laying out management tasks for each
flight.
CHAPTER ONE 1.0 INTRODUCTION
It is obvious that everything that is sustainable would have
to go through advancement. In science and technology, the desire for improvement
is a constant subject which triggers advancements. This is visible in every
ramification and the airline industry is not an exemption.
Airline flight information system (ARS) used to be standalone
systems. Each airline had its own system, disconnected from other airlines or
ticket agents, and usable only by a designated number of airline employees.
Travel agents in the 1970s pushed for access to the airlines’ systems. Today,
air travel information is linked, stored, and retrieved by a network of Computer
Reservations Systems (CRS), accessible by multiple airlines and travel agents.
The global distribution system (GDS) makes for an even larger web of airline
information, not only merging the buying and selling of tickets for
multiple airlines, but also making the systems accessible to
consumers directly. GDS portals and gateways on the Web allow consumers to
purchase tickets directly, select seats, and even book hotels and rental
cars.(Winston, Clifford 1995).
Aviation jobs are known for hitech. Many of the aviation jobs
are made available by the airline operators and airport authorities. Aviation
jobs are one of the few Nigerian jobs that pay like their foreign counterparts.
With the recent aviation security measures, aviation recruitments are done very
carefully. Airline operators are now serious in their screening processes than
before. This is because, any kind of misconduct or insecurity may lead to their
license withdrawal.
Most graduates are hired through internships which are
normally advertised on this site. These are still very competitive since many
applicants rush for them whenever available. Graduates also get lucky to be
hired through „Hosts‟ recruitments i.e. when airline operators want to hire
staff that will be serving inside the airplane.
1.1 BACKGROUND OF STUDY
Air Nigeria (formerly Nigerian Eagle Airlines and Virgin
Nigeria Airways), is the national flag carrier of Nigeria. The airline operates
scheduled regional and domestic passenger services. Its base is Murtala
Mohammed International Airport, Lagos. The airline is a replacement for defunct
Nigeria Airways. Its registered office is in Ikoyi, Lagos State, while its head
office is on the 9th floor of Etiebets Place in Ikeja, Lagos State.
The carrier’s loyalty programme is named ‘Eagleflier’. On 28
September 2004, the Nigerian government and Virgin Group signed an agreement to
establish a new airline for Nigeria, to be called Virgin Nigeria Airways.
Nigerian institutional investors own 51% of the company and Virgin Atlantic
Airways owns 49%. The airline’s inaugural flight was on 28 June 2005 from Lagos
to London Heathrow using an Airbus A340-300 aircraft. Virgin Nigeria has since
gone on to become one of Nigeria’s largest airlines carrying its 1,000,000th
passenger and 4,000th ton of airline within two years of operation. The airline
has also received accolades including THISDAY Awards 2006 Airline of the year
and a nomination for 2006 African Airline of the year by ASATA (Association of
South African Travel Agents). Virgin
Nigeria had plans of making Nnamdi Azikiwe International Airport in Abuja its
second base where in addition to its Lagos base Murtala Mohammed International
Airport it will serve all countries in West Africa.
The Nigerian government set a deadline of 30 April 2007 for
all airlines operating in the country to re-capitalise or be grounded, in an
effort to ensure better services and safety. The airline satisfied the Nigerian
Civil Aviation Authority (NCAA)‟s criteria in terms of re-capitalization and
was re-registered for operation Aviation jobs in Nigeria are definitely scarce.
They are seen as high qualification and technical jobs. Many of the aviation
jobs are for captains, air hosts/hostesses, aviation maintenance engineers,
aviation security guards, traffic and movement controllers etc.
1.2 STATEMENT OF THE PROBLEM
The management of Airline in Nigeria has over the years
attracted poor patronage as a result of errors inherent in the system. It is no
longer a new thing that loss of customers‟ goods is now the order of the day,
the reasons are not far-fetched. Due to this manual procedure involved in
Airline management, clients have no other option than to be at the mercy of
these error prone procedures. The method of information storage in the company
is poor. This limits the number of official documents accessible by the
customers because the system is not capable of managing old items of
information which could be of use to be customer of anytime.
There is little or no security control system where the
customers‟ goods, document and classified information of the customer could be
safe guarded from unauthorized access.
1.3 PURPOSE OF THE STUDY
This project is aimed at exposing the relevance and
importance of Airline flight information system (AFIS). It is projected towards
enhancing the relationship between customers and airline agencies through the
use of ARSs, thereby easing the flight ticketing and selling process and all
air traveling operations.
1.4 LIMITATIONS
The project work is limited to ONLINE AIRLINE RESERVATION
PORTAL FOR TRAVELING SERVICES PROVIDER. In the process of carrying out this
research work, some factors tried to hinder the free flow of work. These
factors include
Time: Time factors in the sense that the semester was short
and as a result combing this work with studies was tedious.
Finance: Finances were rather on the lean side and as a
result it affected the carrying out the research in that monetary commitment
was needed for going to the case study, photocopying document, browsing etc.
1.5 AIMS AND OBJECTIVES
The Airline Reservation System (ARS) is a software
application to assist an airline with transactions related to making ticket
reservations, which includes blocking, reserving, cancelling and rescheduling
tickets.
Minimize repetitive work done by the system administrator and
reservation clerks.
Maintain consistency among different access modes, e.g. by
phone, by web, at the information desk and across different physical locations.
The users should be basically taken through the same steps by the system as
they go through in conventional desk-reservation systems.
Maintain customer information in case of emergency, e.g.
flight cancellation due to inclement weather. The profile can also be used by
the airline company to track user preferences and travel patterns to serve them
better, plan routes, for better marketing and efficient scheduling of flights.
Maximize the revenue of the airline company by various means:
Increase awareness among frequent travelers about various
special offers and discounts.
Minimize the number of vacant seats on a flight and maximize
flight capacity utilization.
Maintain the capability to adopt a flexible pricing policy.
The price of the tickets should be dynamically determined based on how early,
before the date of departure, the customer buys the ticket.
1.6 SIGNIFICANT OF STUDY
The significant of Airline management system is the
computerization of the activities of the organization. It helps to facilitate
the dairy operation of the organization. The economy of the organization is
affected positively because of the computerization of their operation.
The findings of this research will also help the management
to increase the income generation and smooth running of the everyday
activities. This presentation will be beneficial to all those who make use of
Airline flight information system (ARSs), flight operators, air traveling
operators, travel agents and airline agencies. In addition, it will assist all
those in computer-related disciplines who may want to appreciate the system and
also those doing research on similar topic.
1.7 SCOPE OF DELIMITATIONS
This study is restricted to the full operations of Air
Nigeria Company with respect to ONLINE AIRLINE RESERVATION PORTAL FOR TRAVELING
SERVICES PROVIDER.
1.8 ASSUMPTIONS
It is assumed that the new system will do the following: a.
the new system will create room for the client to know all the necessary facts
about their operation. b. The new system will create an avenue where by the
measurement and Gross weight of the airline will be known and the commensurate
fees to be paid. C. The new system will also make all the on-line operations
carried out in airline management in Air Nigeria an easy task for official and
staff of the establishment.
1.9 DEFINITION OF TERMS
Administration: is an aspect of running the organization by
devising systems which will run smoothly.
Client: This any process that request specific services from
server processes.
Computer: This is an electrons machine that can accept;
handle and manipulate data by performing arithmetic and logic operations
without human intervention usually under the control of programmes.
Data: This is for runner of information. It is unprocessed
fact.
Database is a collection of information that is related to a
particular subject or purpose.
Hardware: This is the electromechanical part of computer
system.
Information: This is data that have been processed,
interpreted and understood by the recipient of the message or report.
Internet: Internet is a collection of computer networks that
operate to common standards and enable the computes and the program they run to
communicate directly.
Server: This is a process that provides requested services
for clients.
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